Return Policy
30-Day Money-Back Guarantee:
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your power charging case, you can return it within 30 days of receipt for a full refund. The product must be unused, in original condition, and in its original packaging.
How to Return an Item:
To initiate a return, please contact our customer support team at Dreamioteam1@gmail.com or visit our Returns page. Include your order number, and our team will provide you with return instructions and a return label (if applicable).
Refund Process:
Once we receive the returned item, we will process your refund. Please note that it may take 5-7 business days for the refund to appear on your original payment method. Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges:
We currently do not offer direct exchanges. If you'd like a different product, please return the item for a refund and place a new order.
Non-Returnable Items:
Certain products, such as those that are used or opened, or items marked as final sale, are not eligible for returns. Please check the product description or contact us if you're unsure about return eligibility.
Defective or Damaged Items:
If you received a defective or damaged product, please contact our customer service team within 7 days of delivery. We will send you a replacement or issue a refund, and we will cover the return shipping costs for defective items.
Customer Support
If you have any questions or need assistance with your order, returns, or shipping, please reach out to us at Dreamioteam1@gmail.com or Use Live Chat. We're here to help